Windows 98SE | Windows 2000/XP/2003/Vista | MAC OS X | Linux 2.4 | DOS


Windows 2000/XP/2003/Vista | My Computer does not recognize the POCKETEC drive | Unknown Device


Unknown Device

  1. Right-click on the UNKNOWN
  2. Select Uninstall
  3. Restart the computer
  4. Disconnect the drive while the computer is restarting
  5. Re-connect the drive after the computer was restarted
  6. You will get a “NEW HARDWARE FOUND” message
  7. The drive should work after it is re-installed

If you continue to have problems or you get neither a USB 2.0 STORAGE ADAPTER nor USB MASS STORAGE DEVICE, please check the following:

  1. Make sure the drive is using a POCKETEC USB cable. This will ensure secure and stable connection from the drive and computer.
  2. Make sure the drive is connected directly to a USB port on the computer. If you are using an extension cable or USB hub, please do not during the trouble shooting process.
  3. If the computer has USB ports on the front as well as the back, please connect the drive to a USB port on the back of the computer.
  4. Do not connect the drive to another USB peripheral like a monitor or keyboard.
If any of the above applied to your environment, please make the necessary changes and reconnect the POCKETEC drive. If any of the above does not apply to you or you continue to have problems, please do the following:
  1. Use the drive with the USB power cable. (This is the cable with 2 USB (type B) connectors. You’ll need 2 USB ports for this cable).
  2. Use a different USB cable.
  3. Use the drive with a different computer.

If you are still having problems, you'll need to send the drive in for service. Click here to obtain your RMA#.