Windows 98SE | Windows 2000/XP/2003/Vista | MAC OS X | Linux 2.4 | DOS


Windows 2000/XP/2003/Vista

Welcome to the Windows 2000/XP/2003/Vista trouble shooting section. Please select the most relative issue to your problem.

1. My Computer does not recognize the POCKETEC drive
2. I cannot safely remove the POCKETEC drive
3. When the POCKETEC drive is connected, my computer freezes or becomes very slow.
4. When I try to copy large files, it says there is not enough space.
5. I cannot format my hard drive.


3. When the POCKETEC drive is connected, my computer freezes or becomes very slow.

If your computer freezes or hangs up when you connect the POCKETEC drive it usually is one of two issues: power or disk errors.

Please check the following:

  1. Make sure the drive is using a POCKETEC USB cable. This will ensure secure and stable connection from the drive and computer.
  2. Make sure the drive is connected directly to a USB port on the computer. If you are using an extension cable or USB hub, please do not during the trouble shooting process.
  3. If the computer has USB ports on the front as well as the back, please connect the drive to a USB port on the back of the computer.
  4. Do not connect the drive to another USB peripheral like a monitor or keyboard..

If any of the above applied to your environment, please make the necessary changes and reconnect the POCKETEC drive. If any of the above does not apply to you or you continue to have problems, please do the following:

  1. Use the drive with the USB power cable. (This is the cable with 2 USB (type B) connectors. You’ll need 2 USB ports for this cable).
  2. Use a different USB cable.
  3. Use the drive with a different computer.

If the drive is still having issues, please check for disk errors by doing the following:

  1. Connect the drive until your system freezes/hangs.
  2. Disconnect your drive after it does. This will cause your system to return to normal.
  3. Open the Control Panel
  4. Open the Administrative Tools (Tip: use the classic view)
  5. Open the Event Viewer
  6. Select the System log on the left
  7. On the right, you should see warnings or errors or both on the top 5-10 (or more)
  8. Double-click on the most recent one.
  9. In the properties window check for the following:
    a. Source: DISK
    b. EVENT ID: (Usually 7, 11, 50 or 51)
    c. Description: An error was detected on /HardDisk1/ …
       - i. If you get an event ID 7, 11, 50 or 51, please click here.
       - ii. If you get another event ID #, please contact tech support here.

If you do not get any disk errors or warning, you’ll likely need to send the drive in for service. Please get your RMA# here.