1. My Computer does not recognize the POCKETEC drive
2. I cannot safely remove the POCKETEC drive
3. When the POCKETEC drive is connected, my computer freezes or becomes very slow.
4. When I try to copy large files, it says there is not enough space.
5. I cannot format my hard drive.

5. I cannot format my hard drive.

When you try to format your drive and receive an error during the process. Such as "Cannot Format Disk" or "Incorrect Parameter" then it's likely you have some sort of disk error on your drive. Let's start by checking for disk errors. Please do the following:

1. Connect the drive and turn it on.
2. If your computer starts to "freeze" or "hang" disconnect your drive after it does. This will cause your system to return to normal.
3. Open the Control Panel
4. Open the Administrative Tools (Tip: use the classic view)
5. Open the Event Viewer
6. Select the System log on the left
7. On the right, you should see warnings or errors or both on the top 5-10 (or more)
8. Double-click on the most recent one.
9. In the properties window check for the following:
   a. Source: DISK
   b. EVENT ID: (Usually 7, 11, 50 or 51)
   c. Description: An error was detected on /HardDisk1/ …
      - i. If you get an event ID 7, 11, 50 or 51, please click here.
      - ii. If you get another event ID #, please contact tech support here.

If you do not get any disk errors or warning, you’ll likely need to send the drive in for service. Please get your RMA# here.