The drivers are not present, not working properly or not installed. (Code 28)

If you are receiving this message, you’ll need to re-install the drivers. We recommend doing a clean install, please do the following:

1. Cancel out of the properties window.
2. Right-click on the USB 2.0 Storage Adapter.
3. Select Remove or Uninstall.
4. After the device is removed, restart your computer.
5. While the computer is restarting, disconnect the POCKETEC drive from the computer.
6. After the computer restarts, open the Control Panel (Start > Settings > Control Panel)
7. Open the Add/Remove Programs utility
8. Depending on the model you have the driver name will vary please look for the following driver types:
   a. TPP STORAGE DRIVER INSTALLATION
   b. USB STORAGE ADAPTER (TPP)
   c. USB STORAGE ADAPTER v2
   d. USB STORAGE ADAPTER v3
   e. USB DRIVERS
   
9. Please select the corresponding driver and remove it. (If you do not have any of the above listed above, continue to #10).
10. Restart your computer.
11. After your computer restart, re-connect the POCKETEC drive and turn it on.
12. Insert the driver installation CD if you do not have the driver installation CD, you can download the drivers from here.
13. Follow the driver installation wizard; once it’s complete the drive should be working.

If you are still having problems, please contact our technical support here