Unknown Device

1. Plug in and turn on the POCKETEC device.
2. Right-click on the MY COMPUTER icon
3. Select the Device Manager tab
4. Look under the OTHER DEVICES.
5. You should have an UNKNOWN DEVICE. (Don’t have this device? Click here).
6. Right-click on the UNKNOWN DEVICE
7. Select Remove or Uninstall.
8. Restart the computer after it is removed/uninstalled.
9. While the computer is restarting please disconnect the drive.
10. After the computer restarts, open the Control Panel (Start > Settings > Control Panel)
11. Open the Add/Remove Programs utility
12. Depending on the model you have the driver name will vary please look for the following driver types:
    a. TPP STORAGE DRIVER INSTALLATION
    b. USB STORAGE ADAPTER (TPP)
    c. USB STORAGE ADAPTER v2
    d. USB STORAGE ADAPTER v3
    e. USB DRIVERS
    
13. Please select the corresponding driver and remove it. (If you do not have any of the above listed, continue to #10).
14. Restart your computer.
15. After your computer restart, re-connect the POCKETEC drive and turn it on.
16. Insert the driver installation CD if you do not have the driver installation CD, you can download the drivers from here.
17. Follow the driver installation wizard; once it’s complete the drive should be working.

If you are still having problems, you'll need to send the drive in for service. Click here to obtain your RMA#.