1. My Computer does not recognize the POCKETEC drive
2. I cannot safely remove the POCKETEC drive
3. When the POCKETEC drive is connected, my computer freezes

Please check the following:

1. Make sure the drive is using a POCKETEC USB cable. This will ensure secure and stable connection from the drive and computer.
2. Make sure the drive is connected directly to a USB port on the computer. If you are using an extension cable or USB hub, please do not during the trouble shooting process.
3. If the computer has USB ports on the front as well as the back, please connect the drive to a USB port on the back of the computer.
4. Do not connect the drive to another USB peripheral like a monitor or keyboard.
5. Make sure you’re using Windows 98SE (second edition). You can check by right-clicking on the My Computer icon and selecting Properties.

If any of the above applied to your environment, please make the necessary changes and reconnect the POCKETEC drive. If any of the above does not apply to you or you continue to have problems, please do the following:

1. Use the drive with the USB power cable. (This is the cable with 2 USB (type B) connectors. You’ll need 2 USB ports for this cable).
2. Use a different USB cable.
3. Use the drive with a different computer.

If you still have problems or similar problems with other computers, you’ll need to send the drive in for repair service. Please click here to obtain your RMA#.